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Customer Service Executive

Job description

Provide an exceptional level of customer service and care to all guests. Whilst also assisting the operations team in ensuring the smooth daily operations of our Balloon Safari experience.

Responsibilities include:
Interact positively with both English and Hindi speaking guests on a daily basis.
Meet and entertain a large number of guests and assist with the provision of basic services such as payment collection, tea & coffee and the sale of merchandise.
Coordinate with company drivers to ensure that customers are picked-up and dropped at the right location and exactly on time everyday.
Work closely with the entire operations team to ensure that all guests are safe and happy before and after each flight.
Initiate sales of company merchandise to customers and manage the efficient delivery of items to the customers.
Coordinate with Tour Guides / Escorts on a daily basis with regard to the management of their valued clients.
Gather information and complete daily reports with regard to the service quality and passenger experience.
Complete all daily tasks and duties as requested and decided by senior members of the operations team.

Required Candidate profile Applicants should have the following skills set:

Fluent in both English and Hindi.
Excellent customer service skills.
Clear and effective communicator.
The ability to follow set procedures precisely.
Well disciplined, punctual and professional.
The ability to work as part of a team.
Basic knowledge of Microsoft Office tools.Perks and Benefits Accommodation, food, phone allowance is also provided

About Company

Sky Waltz Balloon Safari is India's first and largest commercial Hot Air Balloon company. Operating for over 10 years, we fly over 7000 guests every year.

Company Info

Websitehttp://www.skywaltz.com/

Contact PersonMahesh Jat

Phone Number09828203996


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